How does Cinch select our Service Partners?

How does Cinch select our Service Partners?

Key tips to remember

  • Cinch has over 40,000 qualified technicians
  • All technicians are pre-screened
  • We stand by our 180 day guarantee
  • Get in touch 24/7

When a major appliance or system in your home breaks down, you're left with a problem more challenging than the repair itself: finding a trustworthy professional to fix the issue. How can you be sure that you're using a reliable technician who will leave your home in better condition for a fair price? 
When you invest in a Cinch Home Warranty, you get easy access to more than 40,000 qualified technicians in our network. If one of your covered appliances or systems breaks down, we send a nearby service partner to help address the problem as soon as possible.

Pre-screened for your convenience
Each of our service partners is pre-screened on your behalf. Our process includes a verification that the provider is fully insured and also that they’ve got the correct licensure for your state. These are two of the most important, and easily overlooked, aspects of a professional’s qualifications. 

After that, we review their work history to make sure their track record is as solid as you need it to be. After all, being in good hands is one thing; being in skilled hands is another. 

When an appliance or system breaks in your home, you need a technician that you can trust. 


Held to high standards 
After we’ve completed the initial screen of our service partners, we continue to monitor their performance to ensure the quality of their repairs. Cinch regularly reviews and assesses their service internally, while conducting regular customer check-ins to gather additional feedback. To encourage the best possible service, technicians are graded through a rating system that rewards them for quality work; this helps ensure  their commitment to the satisfaction of Cinch customers. 

Backed with our 180-day guarantee
In addition to being assured high quality service from any of the pre-screened technicians on the list, we back every repair by our Cinch 180-day Workmanship Guarantee. That means if you experience the original problem again within six months, we'll make it right on our dime. It's all part of the home protection guaranteed by Cinch home warranties.

Available whenever you need it
Appliances and systems often break down at the least convenient time. That's why Cinch’s customer service line is available at any time of day or night. You won't have to wait until business hours if your heating system breaks down. A representative is always available to help arrange to have a technician sent out as soon as possible. Plus, they’re genuinely nice people who put your home at the heart of the matter. 

The information in this article is intended to provide guidance on the proper maintenance and care of systems and appliances in the home. Not all of the topics mentioned are covered by our home warranty or maintenance plans. Please review your home warranty contract carefully to understand your coverage.

Your home protection is ready and waiting!