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 (844) 324-5688

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Sears customers:
Before requesting service, verify whether you have a Sears Home Warranty or a Sears Protection Agreement.

If you have a Sears Home Warranty, you can use My Account to submit and manage claims. If you have a Sears Protection Agreement, please call (800) 4MY-HOME to speak directly with Sears.

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Frequently asked questions
Visit FAQ for more information.
How do I manage my Cinch home warranty plan?

You can create an account any time after you purchase your plan by visiting My Account. Have your Plan Number (also known as your Contract Number) available for quick sign-up.

You'll be asked to verify your email address and set up a password. That's it! My Account is where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.

Here are a few things you can do in My Account:

• Download your plan documents
• Open a service request
• Check service request status
• Change your payment method (if you currently pay by credit card or bank account)
• Update your contact information
To renew or cancel your contract, please contact our friendly customer service team at (844) 324-5688.

How do I log into My Account?

Visit My Account where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.

How do I contact Cinch's customer service?

You can get in touch with our friendly customer service team, who is available 24/7, by sending an email using the drop-down menu in the "Contact us" section above or calling (844) 324-5688.

How do I submit a Cinch home warranty claim to request service?

You can request service any time!

• Click on Request service
• Log in to My Account at my.cinchhomeservices.com

Where is Cinch's corporate office?

Cinch Home Services, a member company of The Cross Country Group, is headquartered in Boca Raton, FL, with operations throughout North America. The office address is 4700 Exchange Court Suite 300, Boca Raton, FL 33431.

What was Cinch Home Services' former name?

In 2019, Cross Country Home Services (CCHS) went through a companywide rebranding, which led to the company's name changing to Cinch Home Services (Cinch). As part of the rebrand several CCHS subsidiaries were consolidated under the Cinch name, including HMS® Home Warranty and TotalProtect®.