Need some help? You've come to the right place.

You can create an account any time after you purchase your plan by visiting My Account. Have your plan number (also known as your contract number) available for quick sign-up.

You'll be asked to verify your email address and set up a password. That's it! Here are a few things you can do in My Account:

• Download your plan documents
• Open a service request
• Check service request status
• Change your payment method (if you currently pay by credit card or bank account)
• Update your contact information

To renew or cancel your contract, please visit My Account or contact our friendly customer service team at (800) 474-4047.

Visit My Account where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.

Requesting service is as easy as accessing our website or making a quick phone call to  (844) 324-5688. If you prefer to make your request online, simply log in to your account at my.cinchhomeservices.com. 

You can make as many service requests as necessary for covered items, unless you have reached any maximum dollar amount caps in your plan.

We’re glad to have you with us and hope you’d like to continue your coverage. You’ll be notified in advance whether you need to renew, or if you’re already on an automatically renewing plan, you’ll also be notified of any rate and/or coverage changes no less than 30 days before your current agreement expires. 

We hope you’ll stick around as we strive to make our services well worth your while. However, you’re always free to cancel your agreement by phone or in writing within 30 days of the coverage effective date for a full refund of the contract fees paid — if no claim has been made.

If you wish to cancel after a claim has been made, you may be responsible for a cancellation fee, as well as the remainder of the annual premium for your plan or the amount of the claim(s) paid — whichever is less. For cancellation at any other time, call (800) 474-4047 or log in to My Account. If you’d like to read more details on how cancellation works, you can access your terms and conditions in My Account anytime.