California Consumer Privacy Act ("CCPA") and California Privacy Rights Act of 2020 ("CPRA") Notice at Collection
Efective date: August 11, 2025
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Overview
Cinch Home Services, Inc. and/or California Cinch Home Services, Inc. (collectively, "Cinch", “Company”, “we”, “our”, or “us”) understands that privacy is important to our users. This Notice at Collection for California Consumers supplements the information contained in the Master Privacy Notice for Company, and applies to consumers that reside in the State of California. The terms used in this Privacy Notice have the same meaning as the terms defined in the CCPA and CPRA.
Company is collecting your personal information to support its business operations, including for the business purposes listed below.
We will not sell the personal information or sensitive personal information we collect. However, we may share it with our own affiliate companies and with companies that provide services to help us with our business activities such as claims servicing, shipping your order, or offering customer service, and with third party marketing service providers we have contracted with for cross-context behavioral advertising. These companies are authorized to use your personal information only as necessary to provide these services to us. Where your information is shared with third parties, we take appropriate contractual, technical, and internal measures to ensure that the disclosure is pursuant to non-disclosure agreements, and your information is processed only to the extent necessary, consistent with Company privacy policies, and in accordance with applicable law.
- To opt-out of personal information or sensitive personal information sharing to the extent applicable under the CCPA and CPRA, please email privacy@cinchhs.com or call toll-free (844) 621-5165.
- To obtain additional information and to exercise your California Privacy Rights please follow the link to our full Privacy Policy and its California specific information at Section 10(a).
Categories of information collected
We may collect the personal information and sensitive personal information categories listed in the tables below, along with whether we share the information with third parties for cross-context behavioral advertising. Below the tables we also list our expected retention periods and use purposes.
Personal information table
| Personal information category | Shared? |
|---|---|
| Identifiers such as name, address, telephone number, IP address, email address, account name, financial information, or other similar identifiers | YES |
| Characteristics of protected classifications under California or Federal law | YES |
| Commercial information, including records of personal property, products or services purchased, or other purchasing or consuming histories | YES |
| Internet or other electronic network activity information including, but not limited to browsing history, search history, and information regarding a consumer’s interaction with an Internet website | YES |
| Geolocation data | YES |
| Professional or employment information | YES |
Sensitive personal information table
| Sensitive personal information category | Shared? |
|---|---|
| Identifiers such as driver’s license, state identification card, or other similar identifiers | YES |
| Complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password) | NO |
Retention
Company retains Personal Information and Sensitive Personal Information for the following expected retention periods:
- Information about you we collect to engage in transactions with you, our suppliers and business partners, and to process purchases of our products and services, will be retained for the duration of the transaction or services period, or longer as necessary for record retention and legal compliance purposes.
- If you have registered for a Company online account (My Account) to access your Company account online, your account information will be retained for as long as you maintain an active account. After service termination, minimal account information will be held for records retention purposes.
- Contact information such as your email address or phone number collected online on our sites, and used for our marketing and sales activities will be retained for as long as we have an active (customer) relationship with you, and/or as applicable by law.
- Personal information needed to retain your opt-out preferences will be retained for as long as necessary to comply with your request and with applicable law.
Purpose
Company collects this Personal Information and Sensitive Personal Information for the following purposes:
- To provide products and services to you or in connection with a transaction involving you
- To perform a contract between Company and the consumer
- To improve products and services
- To comply with legal obligations
- To protect against fraudulent or illegal activity
- To communicate with you about our affiliates
- To maintain an account with Company or our affiliates
- To provide support, personalize and develop our websites
- To comply with the requirements of the CCPA and CPRA
For more information
If you have any questions about this Notice, need to request additional information regarding your rights under the CCPA or CPRA, or need to access it in an alternative format due to having a disability, please email privacy@cinchhs.com or call toll-free (844) 621-5165.