Everything you need to know about Cinch

Everything you need to know about Cinch

The complete guide to Cinch and our home protection plans

In this article

  • Who we are
  • Cinch home protection plan basics
  • What parts of the home do Cinch plans cover?
  • How we select our service network
  • The benefits of choosing Cinch

Who we are

We know life can throw curve balls and stress you out at times — especially while juggling work, kids and planning for your future. The last thing you need on your plate is a broken oven before your big family dinner or a malfunctioning air conditioner on the hottest day of the year, but “stuff” happens.

That’s where we come in: When things break down, we step up.

At Cinch Home Services, we provide repair and replacement plans and peace-of-mind protection against unexpected home appliance and system breakdowns.

Our team of more than 900 employees works with customers and service providers all across the country to make sure that homeowners like you get the help you need to keep your home running smoothly.

After more than 40 years in the home repair industry, we’ve learned exactly what does and doesn’t work. Our fresh approach to home protection plans blends new technology with a simply straightforward methodology so you can deal with home repairs in a way that’s easier and more worry-free than ever before.

But we’re more than just a home protection plan provider.

Beyond the budget protection and home appliance and system coverage we provide, we’re always here to answer your questions or share the latest home maintenance tips and tricks in our blog and newsletter — make sure to sign up!

Our plans even come with perks, such as a free water sensor, discounts on new appliances and credits for A/C or fridge filters, to help ensure your home is always functioning as it should be.

It’s never fun to deal with an unexpected breakdown, but with Cinch on your side, it’s just a little bit easier. Sit back, relax and let us take care of it for you.

Cinch home protection plan basics

Home protection plans — also known as home service plans or home warranties — are becoming far more prevalent than they once were. This is because today’s homeowners are becoming savvier about protecting their homes and their finances. All homes are prone to repair and maintenance issues, and Cinch home protection plans help you manage them affordably and effectively.

At Cinch, we give you the coverage you need at the price point you want.

With a Cinch home protection plan, you get access to our 24/7 customer service hotline that provides qualified technicians fast — plus a 6-month guarantee on all your covered repairs.

Maybe you’ve already experienced an expensive appliance replacement, or you might have just moved into your first home. Either way, it’s better to be safe than sorry by protecting your budget.

We offer several different plans so customers can choose the level of coverage that works best for them — whether that encompasses their appliances, systems or both.

Apart from financial security, a Cinch home protection plan also offers additional convenience.

Typically, when a major appliance breaks down, part of the stress comes from the hassle of finding a contractor that you feel comfortable working with, one who will charge you a reasonable rate and get the job done right. Our plan takes care of this part of the job for you, so that you can get back to your life.

With over 18,000 skilled service partners nationwide, we’ve got all the expert help you could need — close by and ready to help.

A Cinch plan also includes other benefits, like access to a discount appliance-buying service that allows you to save a significant amount of money anytime you wish to upgrade or replace your appliances. You may be able to receive up to 30 percent off the retail price of some of the most well-known brand names.

And let’s not forget to mention the peace of mind that comes with every one of our plans. Knowing that your home is taken care of helps you focus on enjoying every moment in it.

Invest in a Cinch home protection plan, and experience home care made easy.

Get a quote

What parts of the home do Cinch plans cover?

It’s no secret that home breakdowns typically occur at the worst possible moments. And the repair or maintenance results can range from something relatively small to something large and expensive. If you have ever found yourself facing a major maintenance or repair cost when you can least afford it, you know this to be true.

The good news is a Cinch plan covers both routine and emergency repairs. And we provide coverage for both the primary appliances and systems that you use most in your home.

Cinch home protection plans are thoughtfully designed to give you the utmost peace of mind and budget protection.

Appliance coverage consists of protection for the daily items you can't live without, such as stoves/ranges, dishwashers, washer/dryers, garbage disposals and more. Plus, we offer add-ons that help you customize a perfect plan for your home (like an additional fridge, swimming pool or hot tub).

Systems coverage includes protection for the systems that help your house run as a whole — electrical; plumbing; heating, ventilation and air conditioning (HVAC) systems.

You pay a relatively low premium each month, and your budget is protected from major system and appliance failures that might occur.

If your furnace were to break down, it could cost as much as $5,000 to repair it. More minor appliances, like washers and dryers, could cost you hundreds. But with a Cinch plan, you could pay just a small deductible per breakdown, and you're covered.

What isn't covered by a Cinch plan?

Our home protection plans will not cover items associated with the home's structure, such as the roof, windows, walls and doors. If a system wasn't installed properly, it's also likely that your home warranty will not cover the cost of the repair. When purchasing a Cinch plan, be sure to read through the complete terms and conditions to get an understanding of what will and will not be covered.

How we select our service pros

When a major appliance or system in your home breaks down, you're often left with a problem more challenging than the repair itself: finding a trustworthy professional to fix the issue.

How can you be sure that you're using a reliable technician who will leave your home in better condition for a fair price?

With a Cinch home protection plan, you get easy access to more than 18,000 qualified technicians in our network.

If one of your covered appliances or systems breaks down, we send a nearby service pro to help address the problem as soon as possible.

Pre-screened technicians for your convenience

Each of our service pros is pre-screened on your behalf. When an essential home appliance or system breaks, we know you need service you can trust.

Our process includes verifying that the provider is fully insured and has the correct licenses for your state. These are two of the most important — yet easily overlooked — aspects of a professional's qualifications.

After that, we review the prospective provider's work history to make sure their track record is as solid as you need it to be. After all, being in good hands is one thing; being in skilled hands is another.

Continuous adherence to high standards

After we've completed the initial screen of our service pros, we continue to monitor their performance to ensure the quality of their repairs.

Cinch regularly reviews and assesses their service internally while conducting frequent customer check-ins to gather additional feedback.

To encourage the best possible experience, service pros are graded through a rating system that rewards them for quality work, which further helps ensure their commitment to the satisfaction of Cinch customers.

Work backed by our 180-day guarantee

In addition to being assured high-quality service from any of the pre-screened service pros in our network, we back every covered repair by the Cinch 180-day workmanship guarantee: If you experience the original problem again within six months, we'll make it right on our dime.

The benefits of choosing Cinch

So in case you aren't convinced yet, let's recap why choosing Cinch is the way to go.

As part of the Cinch family, you get:

  • Best-in-class protection from folks who genuinely care about you and your home.
  • Flexible plan options so you can cover what matters most to you.
  • Access to our network of over 18,000 service pros — pre-screened and pre-qualified.
  • Peace of mind that your budget is protected and the work that's done on your covered items is guaranteed for six months.
  • Savings from our members-only Appliance Buyline program, which offers major discounts on name-brand appliances.
  • 24/7 customer support available online or over the phone whenever you need it.

Discover the Cinch difference. Choose a plan, and start protecting your home today!

Your home protection is ready and waiting!