What types of failures are covered?
Generally, these plans cover a mechanical breakdown from routine use, sometimes referred to as “normal wear and tear.” This means that mechanical parts, such as motors and switches, and parts like knobs and handles are covered. To fully understand what parts are covered, it is best to read the terms and conditions.
What is NOT covered?
Other non-mechanical items in your home, like the roof, windows, walls and doors, are typically not included in protection plan coverage. Also, if a covered item was improperly installed or repaired, your plan will likely not cover it. It's important to read the details included in the General Exclusions and Limitations section of the terms and conditions. You can also read the terms and conditions before you buy a plan online. Or, call us with any questions.
When does coverage begin?
There is a waiting period from the time you purchase your plan to when you can request service. You'll be advised exactly when your coverage begins before you complete your purchase. In addition, your confirmation email and plan documents will include this information.
Are there caps or maximums?
Yes, for some items. The cap is the maximum the plan will pay for repairs or replacements during your coverage period. This maximum amount might vary per item covered, or it can be a total cap across all items. Check the terms and conditions for details.
What is a deductible?
Similar to an insurance deductible, this is the amount that you pay out of pocket. The deductible is collected at the time of service and may be applied toward the cost of the covered repair or replacement. Most plans offer multiple deductible options, so you can choose to pay more per month for the plan and have a lower deductible; or vice versa.
