Frequently asked questions
Our new name
Why did we change our name?
Moving to Cinch Home Services is more than just a name change. We have a fresh, modern look that represents our vision and commitment to make homeownership as easy as possible. As Cinch, we remain focused on exceeding your expectations while keeping things simple for you.
Is my existing plan changing?
No. Your existing coverage, pricing and contract number is not changing at this time. You can always review your plan details anytime at My Account.
Can I still use My Account?
Yes. You can log in to My Account at my.cinchhomeservices.com using the same credentials that you normally use — no need to reregister.
How do I request service?
You can request service any time!
• Click on Request service
• Log in to My Account at my.cinchhomeservices.com
More questions?
Just contact us anytime. We’ll get back to you as soon as we can!
Coverage
What types of failures are covered?
Generally, these plans cover a mechanical breakdown from routine use, sometimes referred to as “normal wear and tear.” This means that mechanical parts, such as motors and switches, and parts like knobs and handles are covered. To fully understand what parts are covered, it is best to read the terms and conditions.
What is NOT covered?
Other non-mechanical items in your home, like the roof, windows, walls and doors, are typically not included in protection plan coverage. Also, if a covered item was improperly installed or repaired, your plan will likely not cover it. It's important to read the details included in the General Exclusions and Limitations section of the terms and conditions. You can also read the terms and conditions before you buy a plan online. Or, call us with any questions.
When does coverage begin?
There is a waiting period from the time you purchase your plan to when you can request service. You'll be advised exactly when your coverage begins before you complete your purchase. In addition, your confirmation email and plan documents will include this information.
Are there caps or maximums?
Yes, for some items. The cap is the maximum the plan will pay for repairs or replacements during your coverage period. This maximum amount might vary per item covered, or it can be a total cap across all items. Check the terms and conditions for details.
What is a deductible?
Similar to an insurance deductible, this is the amount that you pay out of pocket. The deductible is collected at the time of service and may be applied toward the cost of the covered repair or replacement. Most plans offer multiple deductible options, so you can choose to pay more per month for the plan and have a lower deductible; or vice versa.
Plan costs
How much does a Cinch plan cost?
Costs vary by region and type of coverage. Find specific pricing in your area.
What are my payment options?
In most cases, you can choose monthly or annual payment.
When and how will I be charged?
You will be charged once your plan becomes active, at which point we'll charge the payment method you provided.
How does the first month free offer work?
Normally, you would be billed your monthly premium 30 days after you purchase your plan. If you get your first month free, we will simply not bill you the first month’s premium. Thereafter, you will be billed the normal monthly amount. Qualified customers will be invited to receive this offer by mail or email, or it may be presented on our websites during specified dates. See your invitation or the website for details on qualifying plans. It typically applies only to the Appliances, Built-in Systems or Complete Home plans. This offer excludes optional coverage and add-ons and cannot be combined with any other offers. Not available in all states.
Service requests
What do I do when something breaks down?
You can open your service request online in My Account. You can also speak with our friendly customer service team, who is available 24/7 at (844) 324-5688.
What am I responsible for?
Your deductible is due at the time of the service. A couple of other helpful reminders:
1. The deductible is per service trade. So, if you have more than one item that needs repair and they are in different service trades – for example, a plumber and an electrician – there will be a deductible due for each one.
2. There could be additional charges if more work is needed to fix the issue. For example, if a permit is needed, or you need a new concrete slab for a replacement A/C unit, those costs are not covered by the plan.
How many service requests can I make?
You can make as many service requests as necessary for covered items, unless you have reached any maximum caps in your plan.
How do you choose your service technicians?
Every technician that we refer has undergone an extensive screening and selection process, which includes, but is not limited to, license checks and verification of active liability insurance. We also have a continuous process of monitoring our technicians and scoring them based on customer feedback.
My Account
What is My Account?
My Account is where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.
Here are a few things you can do in My Account:
• Download your plan documents
• Open a service request
• Check service request status
• Change your payment method (if you currently pay by credit card or bank account)
• Update your contact information
How do I sign up?
You can create an account any time after you purchase your plan by visiting My Account. Have your Plan Number (also known as your Contract Number) available for quick sign-up.
You'll be asked to verify your email address and set up a password. That's it!