Frequently asked questions

When it comes to choosing a home warranty company, we know you have options, but if you’re wondering why you should pick us, we think it’s pretty simple. We have more than four decades of home industry experience. We also have a nationwide network of carefully vetted, experienced service providers, and we offer all sorts of extras you won’t find elsewhere, including our 180-day Workmanship Guarantee to back it all up!

Generally, these plans cover a mechanical breakdown from routine use, sometimes referred to as “normal wear and tear.” This means that mechanical parts, such as motors and switches, and parts like knobs and handles are covered. To fully understand what parts are covered, it is best to read the terms and conditions in the compare plans section of your quote. 

Other non-mechanical items in your home, like the roof, windows, walls and doors, are typically not included in home warranty coverage. Also, if a covered item was improperly installed or repaired, your plan will likely not cover it. It's important to read the details included in the General Exclusions and Limitations section of the terms and conditions. Check out the sample terms and conditions in the compare plans section of your quote before you buy a plan. Existing customers can access their plan in My Account anytime.

There is a waiting period from the time you purchase your plan to when you can request service. You'll be advised exactly when your coverage begins before you complete your purchase. In addition, your confirmation email and plan documents will include this information.

Yes, for some items. The cap is the maximum the plan will pay for repairs or replacements during your coverage period. This maximum amount might vary per item covered, or it can be a total cap across all items. Check the sample terms and conditions for details in the compare plans section of your quote.

A deductible is generally collected at the time of placing your claim. This is your share of the claim cost, not including any non-covered amounts or amounts over cap limits that you would be responsible for, if any. You can choose your deductible when you enroll in one of our home warranty plans — a lower monthly fee usually means a higher deductible.

Depending on which plan you have, if we determine that your system or appliance cannot be repaired, we may replace the unit with a similar model with comparable capacity that meets all federal manufacturing standards and performs the same primary function as the broken unit, while also covering the new unit’s full purchase price and cost of installation (subject to your plan's terms and conditions).

At Cinch Home Services, we strive to keep our claims process simple. If you have a problem with a system or appliance, first review your coverage to make sure you have a claim. Then request service by calling or reaching out to us online. Next, we’ll have a service provider contact you so that you can agree on a good time for an in-person appointment, at which time your appliance or system will be diagnosed, repaired and/or replaced depending on which plan you have, unless a part needs to be ordered or acquired first.

Required by mortgage lenders, homeowners’ insurance protects your home from weather and theft, as well as covering your liability if someone is injured while on your property. Only sometimes will it also cover some or all of your home’s systems and appliances. If, like many homeowners, you look into your coverage and discover that these systems and appliances are exempt, a home warranty is a great way to fill that coverage gap and get peace of mind. Still unsure about the difference? Read our article discussing home warranties vs. home insurance.

Costs vary by region and type of coverage. Find specific pricing in your area.

Learn more about the pricing of home warranties, including what can affect pricing, what plans are available and more.

You will be charged once your plan becomes active, at which point we'll charge the payment method you provided.

You can request service online anytime in My Account or by calling (844) 324-5688.

Your deductible is due when you request service. A couple of other helpful reminders:

1. The deductible is per service trade. So, if you have more than one item that needs repair and they are in different service trades — for example, a plumber and an electrician — there will be a deductible due for each one

2. There could be additional charges if more work is needed to fix the issue. For example, if a permit is needed, or you need a new concrete slab for a replacement A/C unit, those costs may not be covered by your plan.

You can make as many service requests as necessary for covered items, unless you have reached any maximum caps in your plan.

Every service provider that we refer has undergone an extensive screening and selection process, which includes, but is not limited to, license checks and verification of active liability insurance. We also have a continuous process of monitoring our service providers and scoring them based on customer feedback.

You can create an account any time after you purchase your plan by visiting My Account. Have your plan number (also known as your contract number) available for quick sign-up.

You'll be asked to verify your email address and set up a password. That's it! Here are a few things you can do in My Account:

• Download your plan documents
• Open a service request
• Check service request status
• Change your payment method (if you currently pay by credit card or bank account)
• Update your contact information

To renew or cancel your contract, please contact our friendly customer service team at (800) 474-4047.

My Account is where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.

Here are a few things you can do in My Account:

• Download your plan documents
• Open a service request
• Check service request status
• Change your payment method (if you currently pay by credit card or bank account)
• Update your contact information

Visit My Account where you can conveniently manage your plan online, anytime, day or night. It's easy, mobile-friendly and secure.

Requesting service is as easy as accessing our website or making a quick phone call to  (844) 324-5688. If you prefer to make your request online, simply log in to your account at my.cinchhomeservices.com. 

We’re glad to have you with us and hope you’d like to continue your coverage. You’ll be notified in advance whether you need to renew, or if you’re already on an automatically renewing plan, you’ll also be notified of any rate and/or coverage changes no less than 30 days before your current agreement expires. 

We hope you’ll stick around, as we strive to make our services well worth your while. However, you’re always free to cancel your agreement by phone or in writing, within 30 days of the coverage effective date, for a full refund of the contract fees paid if no claim has been made. If you’d like to read more details on how cancellation works, see the sample terms and conditions in the compare plans section of your quote. For cancellation at any other time, log in to your account at my.cinchhomeservices.com or call (800) 474-4047.