A guide to appliance repair in Cleveland

appliance-repair

 

Along the southern shore of Lake Erie, Cleveland, Ohio, is an intriguing city filled with a rich history and plenty to see and do. It sits in Cuyahoga County and is drivable to other appealing areas like Broadview Heights, Olmsted Falls, Brookpark, Lakewood, Strongsville and North Olmsted. 

However, those who live in the area know how important it is to have trusted appliance repair technicians that you can call when you need help. If you have a major appliance breakdown, such as your dishwasher, washer or refrigerator, it can significantly disrupt your day-to-day routines, and you want to get it fixed as quickly as possible.

Fortunately, knowing what to look for when choosing the best Cleveland appliance repair can help you find professionals who can manage complete appliance repair for a fair price.

We will explore what you want to look for when investigating the appliance repair options in Cleveland, including what questions to ask potential companies and what credentials you want to look for. Let’s get started. 

 

What to look for when choosing an appliance repair company in Cleveland

As you begin to look for Clevelandappliance repair companies that can help you, you will quickly discover there are numerous companies to choose from. Each one has slightly different selling points, and as a customer, you need to know how to examine their different criteria. 

You want to carefully evaluate each company based on a few different areas. Their characteristics will help you sort out the top companies from the rest so you can zero in on the best companies for your needs. 

Online business reviews and ratings

One of the first areas to check when evaluating different appliance repairs is online business reviews and ratings. There are countless different sites you can use to look at what other customers have said about their interactions with a particular company. You can use these sites to get a better feel for the professionalism and skills of the technicians involved. 

For example, you might find that reviews consistently mention unprofessional employees who show up late and do not make any effort to clean up after their work. Or you might read about the company’s excellent prices and craftsmanship, with customers stating they are pleased with the service.

Reading these reviews allows you to gain a firsthand impression of this particular company from other customers like you. That can give you a more accurate picture of how the company operates compared to what the company has written on its website.

You can use several sites to find these important ratings and reviews. For example, you might try Angi, Google Business Reviews and Yelp.

How long they’ve been in business

As you look at the reviews for these businesses, consider the experience of the employees and the number of years the business has been around. 

Consider companies that have been around for many years and have become established in their communities. It can be reasonable to assume they have demonstrated some expertise. Newer companies do not have this automatic vote in their favor. 

As you look at the company’s age to gauge how much experience it brings, see if you can find any information about the rate of turnover at the organization. Maybe it offers background information on the main technicians. Check if it includes the number of years they have worked at the company or within the industry in general. This can provide you with even more details about the experience level of the professionals who come to your home. 

Repair business qualifications

It can also be helpful to look at the business qualifications that the company should meet. Check if the repair business has been accredited by the Better Business Bureau and what this organization has to say about it. See if it has certifications on pages like Angi, Yellow Pages or Yelp. Depending on the type of appliance repairs the company does, check if it has any particular certificates or training to work on certain brands or types of appliances. 

Similarly, if you have an appliance warranty on a particular piece of machinery, you might want to check the warranty to see if it specifies what type of technician needs to work on it. For example, the warranty might require a particular certification from the technician to ensure you don’t void the warranty. If this applies to you, know what certificates you want to watch for and see which businesses carry them as you begin your search. 

Areas of Cleveland the repair company serves

Finally, don’t forget that not every appliance repair business will service every Zip code within the greater Cleveland area. Make sure that your top appliance company picks work in your specific area. As you begin to narrow down your list of options, verify that each one will make the trip out to your home to repair your appliance.

You don’t want to go through all of this work to determine which repair business you want to use, only to discover it doesn’t work in your area, and you have to start the process all over again. 

 

Questions to ask your Cleveland appliance repair company

When you begin to narrow down your appliance repair company options, you want to speak directly to the business and the technician to ask them questions about their services. Whether you are interested in fixing your laundry appliances, such as a dryer repair, or having trouble with your cooktop, this will help you feel confident about your choice.

Here are some questions to help you start the conversation with potential appliance repair technicians. 

Ask about their service warranty

A service warranty is a type of promise or guarantee the company offers on the work it performs. For example, if it fixes a particular piece of your washing machine, the service company might guarantee that the part will not break again for at least 18 months. 

You’ll want to speak with your potential appliance company about what type of service warranty it offers on its work. Taking the time to have a conversation will give you some idea of the level of competency it can guarantee. It also provides greater protection because if you pay for a particular part to be fixed, you don’t want someone to fix it poorly and then have to fix it again in five months. That is a tremendous waste of money, and a warranty can protect you.

Ask about their experience with your brand of appliances

It also helps to speak with the potential appliance repair company about its experience with your specific brand of home appliance. Although a company might say it fixes dishwashers, you want to make sure it has experience with Maytag, Kitchenaid, Frigidaire or Samsung, for example. Each of the major brands has some traits that make it unique. Hiring an appliance technician who has experience working with your specific brand of appliance can give you greater confidence that they have the expertise for your specific machine. 

Ask about pricing, fees, estimates, forms of payment and more

You also don’t want to neglect the importance of asking about any applicable pricing, fees, estimates and related matters that will impact your billing for your refrigerator repair or other household appliance service calls.

Start by asking about estimates. Many people start by reaching out to a few candidates to learn what the technicians say the problem is and what they will charge to fix it. It is common for businesses to offer free estimates, but you want to make sure that the estimate is free before you ask several companies to come by your house.

As you receive the quotes from your potential companies, ask them about any fees that might apply in addition to the core cost. Having this knowledge can help you prevent any surprises when you see your final bill. Knowing what payment methods will be accepted by the business, what payment plans you can use if you get a high bill and any other relevant information for your specific project will help you confidently hire someone to do the job. 

Ask about the repair company’s insurance

Even with the most professional crews, a business’s insurance plan can help if something goes wrong. If a technician accidentally breaks something while making the repair, for example, the insurance plan can help you get the payment you deserve to correct everything properly. 

If your potential repair company has an insurance plan, ask them about the policies and types of incidents it would cover. Knowing what incidents are covered can help you understand the company’s policies regarding liability and what the plan protects. It will also let you know what you would need to do if something breaks or goes wrong during the repair. 

Check the repair company’s appointment availability

When you have found an appliance repair company for your job, the last criterion you want to examine is its availability. When you have a critical appliance break in your home, such as the washing machine, you want to get it back up and running as quickly as possible. 

Therefore, a company that does not have an opening for several weeks will need to get crossed off your list. You want to find a business that can get to your home and start working in a much shorter time span. A part of your interview process with the appliance company should be to inquire about availability and compare that to your schedule. 

Know what days it will have an opening and how often the company expects it will need to be back. For example, sometimes repair technicians will come for an initial visit, determine what appliance parts they need to order, and then return in a few days with the new parts to install. In these situations, you will need two separate appointments. Make sure your calculations on timing take these scheduling issues into account. 

 

What to do when you have an appliance emergency in Cleveland

If you have an appliance emergency in Cleveland, you need someone out to your house to help you urgently. For example, if you have an appliance leaking water all over the basement, you cannot afford to wait a few days for a professional to come and fix the issue. 

Therefore, you will want to call someone who offers 24-hour emergency services. Making an emergency appliance call may mean that sometimes you need to call outside of business hours. Know what companies in your area can take emergency calls like this and how quickly they pledge to get you in. When you need someone to help you quickly with an appliance problem, you need to know where to turn.

Keep in mind when evaluating emergency service repairs that you may need to pay more than you would for services you could schedule more in advance. Therefore, some of your chief criteria in emergency appliance repairs will be professionalism, speed and around-the-clock care, and less about getting the best deal. Knowing which companies will do a fantastic job of getting you fixed up will help you navigate any appliance emergencies. 

 

What’s the best appliance repair service in Cleveland?

The best business to help you manage your Clevelandappliance repair needs will not be a single company for everyone. Instead, it will be the one that fits the criteria for your home. You want to consider the following factors to help you find the best appliance repair service in Cleveland.

It should have and do the following:

  • Good reviews for its home services
  • Help you with your appliance repair needs
  • Years of experience working with your brand of appliance, such as Whirlpool
  • A reputation for excellent customer service
  • Serve your specific area
  • Work at a price point you find reasonable while also providing quality service
  • Offer you service within the time frame that you need it

When you find a Clevelandappliance repair company that fits these criteria, you have found a business that can help you with your home appliance repair needs.

 

Let Cinch handle the process of finding a professional repair person for you

Whether you live in Cleveland, Akron or the surrounding area, you need a company you can trust when making an appliance service call. However, finding a quality appliance repair company takes time and can be frustrating, particularly when you have other things on your plate, such as work and family time. Fortunately, there is a better system for taking care of your home and finding technicians who can care for your appliances.

With a Cinch Home Services Appliances plan, you have protection for your appliances. If a breakdown happens and you need to get something fixed at your home, Cinch will handle the process of researching, vetting and sending you a qualified technician to take care of the repairs. These professional appliance technicians will come to your home at the earliest possible time and get your appliance back up and running as soon as possible. 

You can even expand the warranty to cover critical components of your home, like the HVAC system or air conditioning, with other Cinch Home Services plans. 

If you are interested in securing the convenience of a Cinch appliances warranty for your home, get started by getting a quote now to learn more about the covered appliances.

When you hire an appliance repair company, get the right professionals. Here is how to evaluate all the competition and find the best technician for you.