Cross Country Home Services, the previous provider of TotalProtect®, is now Cinch Home Services. Rest assured the TotalProtect brand is not going anywhere. Contracts, coverage and logins remain the same, so proceed as usual.
"I accidentally dropped a penny down our garbage disposer and it got stuck there. The tech got it out and the disposer was fine. I'm very satisfied with Cinch's service. Last fall, we had maintenance done on our furnace. It's a bit of a distance for the people working on it to come up for us. But they come and they're very polite."
— David, OH
"When I call Cinch, they've been all informational, excellent and knowledgeable. The gentlemen that came out for our washing machine, Chris, was very knowledgeable. Ordered the parts and came right out. So far, they're on time, very easy to contact, schedule and very knowledgeable on what they do. I'm very happy with my experience with Cinch."
— Frank, FL
"My stove wouldn't turn on itself. It had to be lighted all the time. The claim took time because of contacting the insurance and then later on, it took time because of the part they had to order. But, the tech was very professional and he was in a good mood. He worked hard on the thing because the stove was too tight to bring in the part. It took him a couple of hours to work on it but he did a great job. I'm happy with Cinch. Their contractors don't go until they fix my problem."
— Maria, CA
"They have been very good, kind and thorough. The guy who did the water heater and the gentleman who fixed the toilets were the finest repair people I've ever had in 70 years on this earth."
— John, AL
"Cinch is good and it covers everything. When we filed the claim and they came out on time and fixed it. We're happy."
— Negar, CA
"We had to do a refrigerator replacement 'cause they couldn't get a part. Then we had a claim recently for a washing machine. It was really noisy. We got the parts in about a week and then two weeks after, they were here the first time we got the washing machine fixed. The techs that Cinch sent were excellent. I couldn't have asked for better."
— Richard, FL
"From calling in because my heat wasn't working to having a new system installed, everyone was so helpful and kind, fast working and oh so helpful. I recommend a home warranty to anyone that owns their home!!"
"I have used them about two or three times a year for different problems, and these contractors are honest, efficient and friendly. Before you get any home warranty company, check them out. You will not be disappointed."
"Everything about our experience was super. From customer service to the service men, they were great. Thank goodness we had this warranty."
"I put in a claim for dryer service and it turned out really good. The tech came and fixed the problem on the spot so I was happy with that."
— Pete, CA
"We've always had people that are very personable and very helpful in explaining what the issue is, and taking care of it. Everything has functioned properly or as expected after they send somebody. I would recommend this company."
— Carol, OH
"This is a great home warranty company. I have family members who also use them. I have not had any problems with them adhering to what is in their warranty booklet."
"Cinch has been very good. They come out right away. We had a couple of crunches or one, but it had to do with the COVID. Generally, they schedule a service when it's convenient for us, and the technicians we've had have been very nice. Having the home warranty program gives us peace of mind. We got it when we bought a new refrigerator. And in the first year, the compressor went out."
— Julie, MI
"This is the warranty that my dad has on the house. Submitting a claim was very easy. We use the website and typically hear back very shortly afterwards. Everyone has been great, and the work has been excellent. I'd definitely recommend it."
"Excellent prompt service. Highly recommend this home warranty company."
"We figured getting a home warranty would keep the costs down for repairs and things. I call them and tell them what the problem is and they have somebody call back. It's been a great experience."
"This is a great company, and I am glad I have a policy with them. I have done business with a competitor in the past and was only left disappointed. I have had only positive experiences with the company. If you are looking to purchase a home warranty, I strongly recommend them!"
"Their customer service was excellent, and I liked their speediness. Filing a claim was easy too, and they handled the situation very quickly."
— Christopher, GA
"It's easy to submit a claim. Sometimes it takes a little long, but it usually works out in the end. The staff are very nice. The contractors are also excellent. They're courteous, and they usually try to fix it as easy as possible. If they couldn't fix something, they get the part."
"Always fast, excellent service. I've never had a bad experience. Service people who come out are always fast and on time and get the job done right the first time."
"It has been good with us. Anytime anything breaks or needs to be fixed, we would make that phone call and within a day or two, technicians would be out to check whatever is wrong. They either fix the appliance or replace it—whatever they need to do—and they've been really good. They're great and very professional."
"We love Cinch. They are really good. Whenever we need them, they're there. Their service has been wonderful."
— Karen, LA
"Cinch Home Services has been pretty prompt in their response. To have a response within 72 hours is pretty amazing. The latest time that I submitted a claim, the techs weren't able to take care of the issue on the first visit. They had to wait for a part but they've taken care of it satisfactorily. They covered their feet, they were very professional and seemed to be knowledgeable."
— Calvin, MD
"When I have a claim, I submit it over the phone, and everything is taken care of immediately. They set me up, and the professionals that come out are excellent. I've had the plan for over 15 years now, and I'm very pleased with them. I also recommend them to anybody that I know that has a house or is gonna buy a house."