Terms of Use

This Website (https://www.cinchhomeservices.com/) (“Site”)  is owned and operated by Cinch Home Services, Inc. and its affiliates (collectively “Cinch” “we,” “us” or “our”). By accessing this Site, you acknowledge and agree to accept the following: (i) these Terms of Use ("Terms"), which constitute a legal agreement between you and Cinch; (ii) our Privacy Policy (the “Privacy Policy”); and (iii) any other legal notices, conditions or guidelines located within the Site. If you do not agree to any of these Terms or the Privacy Policy, please do not use the Site and exit now. These Terms apply to any site or application (as well as any features, widgets, plug-ins, content, downloads or other services) that are offered by Cinch and that post a link to these Terms (collectively, the “Services”). If you have any questions regarding our Terms or your use of our Services, please contact us by email at privacy@cinchhs.com or by mail to: Cinch Home Services, Inc., 4700 Exchange Ct, Suite 300, Boca Raton, FL 33431 Attn: Legal Department.

Important Legal Information about Privacy

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE. THEY APPLY TO ALL USERS OF THE SITE.

The terms and conditions of Cinch's Privacy Policy which apply to your use of these Services, form an integral part of your agreement with us, and are incorporated by reference into these Terms. You should read our Privacy Policy carefully before you use this Site because by using this Site you will be agreeing to everything in these Terms, including the terms contained in our Privacy Policy.

IMPORTANT: THESE TERMS CONTAINS AN ARBITRATION PROVISION AND A CLASS ACTION WAIVER. PLEASE REVIEW SECTION 16 MANDATORY ARBITRATION AND CLASS ACTION WAIVER, BELOW, CAREFULLY. 

1. Ownership of Site Content

Unless otherwise noted, all photographs, pictures, graphics, and images, including digital, printed and video images, and portions thereof, and all content, data, software, scripts, information, and all other text and materials, including digital, printed and audio, along with the layout and design of the Services and all documentation, data, services, features, products and other content on the Services (collectively, “Site Content”) are protected by the copyright laws of the United States and other jurisdictions. All Site Content is owned by, or licensed to, Cinch. Site Content may not be reproduced, modified, redistributed or otherwise used in any way without an express written license with the applicable Site Content owner.

2. Use of Site Content

You are hereby granted a limited, non-exclusive, revocable, non-assignable, personal and non-transferrable license to view, access, and display the Services and Site Content on your personal computer or mobile device only and print a copy of the Site Content for your own personal use, provided that you retain all copyright and other proprietary notices on any permitted copies of the materials. You may not otherwise copy, reproduce, modify, adapt, display, perform, publish, create derivative works from, store, sublicense, translate, sell, rent, or otherwise exploit this Services or the Site Content.

You agree to not engage in the use, copying, or distribution of any of the Site Content, whether manually or by using a robot, scraper, crawler or any other automated device or process, other than as expressly permitted herein or as reasonably necessary to use the Services for their intended purpose, including any use, copying, or distribution of Site Content for any commercial purposes. You in no way will obtain any ownership interest in the Site Content.

3. Reservation of rights

All rights not expressly granted by Cinch herein are reserved. Nothing on the Services or in these Terms grants, expressly or implicitly, by implied promise or otherwise, any right or license to use any Site Content or other materials of any third-party or may be construed to mean that Cinch has the authority to grant any license on behalf of any third-party.

4. No Professional Advice

The information available on the Site is intended to be a general information resource regarding the matters covered, but is not offered as legal, accounting, tax or other financial advice, and is not tailored to a user's specific circumstances. All information, opinions and advice available on the Services should be evaluated in consultation with a legal, accounting, tax, investment or other financial specialist.

We may provide tips, lists, suggestions or similar content (collectively, “Practices”) concerning popular home maintenance or improvement projects. Practices may help mitigate common home maintenance and other issues, but Practices are not comprehensive, nor are they tailored to your specific home. Any advice given in connection with Practices is provided based on generalized, public knowledge concerning home maintenance and is not provided by experts. Practices should be considered only in conjunction with the advice of licensed experts and should never be construed as comprehensive. We disclaim, and you waive, any warranties or representations with respect to Practices.

5. Trademarks

Cinch trade names, trademarks, service marks, logos, domain names, and other Cinch marks found on the Services are the proprietary property of Cinch. The trademarks of third parties may also appear on the Services ((collectively with the Cinch marks, the “Marks”). You may not use the Marks without prior written permission of Cinch or their respective owners. You acknowledge and agree that nothing on the Services grants, expressly or implicitly, by estoppel or otherwise, any right or license to use any of these Marks, nor may anything be construed to mean that Cinch has authority to grant any right or license on behalf of any third-party Mark owner. Use of the Marks is strictly prohibited without the prior written consent of Cinch or the respective third-party Mark owner.

6. Restrictions, Limitations and Conditions of Use

Any unauthorized use of this Services, Site Content, or Marks for any purpose is prohibited. We may suspend or terminate the availability or your use of the Services (and any elements or features of it), in whole or in part, for any reason, and at any time, in our sole discretion, and without advance notice or liability.

You agree that you will not: (i) use the Services for any political or commercial purpose, aside from the services offered through the Services; (ii) engage in any activities through or in connection with our Services that attempt to or actually do harm any individuals or entities or are unlawful, offensive or abusive, or that violate any right of any third-party, or are otherwise objectionable to Cinch; (iii) reverse engineer, decompile, disassemble, reverse assemble or modify any Services source or object code or any software, or other products, services or processes accessible through any portion of our Services; (iv) engage in any activity that interferes with another user’s access to our Services or the proper operation of our Services, or otherwise causes harm to our Services, Cinch, or other users; (v) use Site Content in a manner that suggests an unauthorized association with any of our products, services, brands or Marks; (vi) use any Site Content to train large learning models or in connection with any artificial intelligence input or output services; (vii) interfere with or circumvent any security or access feature of our Services; or (viii) otherwise violate these Terms.

7. User Accounts

To use certain features of the Services you may need to create a user account with an account name and password. You are responsible for any interaction with the Services that takes place through your personal account, regardless of whether such use is unauthorized or by a third-party. Please keep your username and password secure and do not let anyone else use your account information to access the Services.

You hereby represent and warrant that the personal and financial information you provide to Cinch (collectively, your "Personal Information"), is true, accurate, current, and complete. You also hereby agree that you will ensure that this Personal Information is kept accurate and up-to-date at all times.

Cinch has no obligation to monitor your interaction with the Services but reserves the right to review or monitor the Services in its sole discretion.

8. Electronic or Other Communications

By submitting information to Cinch, you are making an inquiry as to products and services offered by us and give Cinch permission to contact you in respect of such inquiry or in respect of any transaction involving the Services, including through e-mail, telephone, text messages, or any means, including those using autodialers and/or artificial, AI-generated, or pre-recorded voices, about our offers, products, and services, even if your phone number is on a "Do Not Call" list. Consent isn't required to purchase. You can use the tollfree number on our Site to receive a quote. Cinch may sell your information to third parties. It is agreed and understood that your information may be provided to various third parties in connection with our provision of the Services, including services or access to software made available through certain of Cinch’s business partners (each, a “Third-Party Service Provider”). Such third-party services may be made available to you on an opt-in basis and/or automatically in connection with the Services through or in conjunction with one or more Third-Party Service Providers. You may withdraw your consent to receive communication electronically by emailing us at privacy@cinchhs.com or by using the unsubscribe link in any e-mail communication.

9. Links to Other Sites or Services

In using the Services, you may find that Cinch provides hyperlinks to one or more third-party web sites (the “Linked Sites”). Cinch provides these links as a convenience for you and other users but is not responsible for the content of, or links to and from, the Linked Sites. Your linking to these Linked Sites is at your own risk. We encourage you to read the terms of service and similar privacy policies of the respective Linked Sites, should you choose to visit them since your use of those Linked Sites will be subject to their terms of use and privacy policies. A link from the Services does not imply a relationship with, or endorsement of, the Linked Site(s) or its content, purpose, policies, or business practices by Cinch.

10. Disclaimer and Limitation of Liability

The materials, Site Content and services offered through the Services are provided “AS IS” and without warranties of any kind. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of non-infringement, merchantability and fitness for a particular purpose. We do not warrant that the use of the Services will be uninterrupted or error-free, that defects will be corrected, or that the Services or the server(s) that make them available or any advertised or hyperlinked site are free of viruses or other harmful components or that the Services, server(s), or advertised or Linked Sites will be accessible at all times. We do not warrant or make any representations regarding the use of the Services, or any information contained therein, including Site Content, with respect to correctness, accuracy, availability, reliability, graphics, links or otherwise. You assume the entire cost of all necessary servicing, repair or correction to any equipment you use to access the Services. To the extent applicable law may not allow the exclusion of implied warranties, the above exclusions may not apply to you. 

Documents, information, product descriptions, graphics and other materials appearing on the Services may include technical inaccuracies, miscalculations, typographical errors, and out-of-date information. Use of such documents, information, product descriptions, graphics or other materials is at your own risk.

You waive any and all claims and rights against us and our affiliates, parents, and successors and each of our respective employees, assignees, officers, agents and directors resulting from injury or damage to, or destruction, theft, or loss of, any property, or person, to the maximum extent permitted by applicable law. None of our affiliates, parents, successors, each of our respective employees, assignees, officers, agents and directors will be liable to you under any cause of action, for any direct, indirect, special, incidental, consequential, reliance or punitive damages, including loss of profits or business interruption.

11. Ability to Accept Terms

You affirm that you are the age of majority in your jurisdiction and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and to abide by and comply with these Terms. The Services is not intended for children under the age of thirteen (13). If you are under 13 years of age, then please exit now and do not use this Services.

12. Indemnification

You agree to defend, indemnify and hold harmless Cinch, its affiliates, licensors, financial institutions and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including but not limited to any use of the Site Content, services and products, other than as expressly authorized in these Terms.

13. Site Operated in the United States

Our Services are controlled and operated in the United States, and we make no representation that our Services are appropriate or available for use beyond the United States. If you use our Services from other locations, you are doing so on your own initiative and are responsible for compliance with applicable local laws, if and to the extent local laws apply. We reserve the right to limit the availability of our Service and/or the provision of any Site Content, program, product, service, or other feature described or available on our Services to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion.

14. Choice of Law and Forum

You agree that these Terms shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms or the Services shall be filed pursuant to the Mandatory Arbitration and Class Action Waiver below, to the extent the arbitrator determines that a dispute is not subject to arbitration, then such action shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action.

15. Resolution of Any Dispute

In the event a dispute arises between you and us, we want to provide you with an efficient, neutral and cost-effective means of resolving the dispute. Most concerns can be resolved quickly by contacting us, which may be initiated by calling Customer Service. If, however, there is an issue that needs to be resolved, the following terms describe how both of us will proceed with respect to any dispute, controversy or claim arising out of or in any way relating to your use of the Services (“Claim(s)”). This agreement to arbitrate is intended to be broadly interpreted. It includes Claims based in contract, tort, statute, fraud, misrepresentation or any other legal theory.

16. MANDATORY ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION AND ITS SUB-SECTIONS CAREFULLY AS IT AFFECTS YOUR LEGAL RIGHTS AND GOVERNS HOW YOU AND WE CAN BRING CLAIMS AGAINST EACH OTHER.  THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE YOU AND US TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS.

Any Claim will be resolved solely by binding arbitration, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited.  However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the Terms as a court would. The parties also agree that the Federal Arbitration Act and federal arbitration law apply to these Terms. In addition, the arbitrator, and not any court, will have exclusive authority to resolve any dispute between the parties relating to the interpretation, applicability, unconscionability, arbitrability, enforceability or formation of these Terms and this Mandatory Arbitration and Class Action Waiver section and its sub-sections, including that any part of this section or its sub-sections are voidable, subject to the sub-section regarding Survival below.

i. Notice of Disputes

If a dispute arises between us, the party who intends to seek arbitration must send a written notice of dispute describing the claim and specific relief sought. All notices to us shall be sent to the following email address: legal@cinchhs.com. All notices to you will be sent to the electronic mail address we have on file for you. The notice must include the initiating party’s digital or ink signature and, if the party is represented by an attorney, the attorney’s signature. No party shall commence any arbitration, and no arbitration fees shall be assessed, until the other party has received a compliant written notice and has had 30 days to evaluate and respond to the notice.

ii. Arbitration Procedures

All claims and disputes arising under or relating to the Terms, Site, or Services are to be settled by binding arbitration conducted by Arbitration Resolution Services, Inc. (“ARS”) using the applicable rules of ARS, which are available at www.arbresolutions.com. Unless requested by any of the parties there shall be no formal hearing of a matter and arbitrator decisions shall be based on the contentions and evidence submitted by the parties. Any party may request a formal hearing which may be held either telephonically or via video conference. Payment of all filing, administration and arbitrator fees will be governed by the ARS Rules, except as modified by this Section.

All individual arbitration shall be conducted by ARS with the option to, at our discretion, move any mass arbitration filings to the American Arbitration Association (“AAA”) pursuant to the AAA Consumer Arbitration Rules (and the AAA Mass Arbitration Supplementary Rules, if applicable) (collectively, the “AAA Rules”) or Judicial and Mediation Services (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules and Procedures (and the JAMS Mass Arbitration Procedures and Guidelines, if applicable) (collectively, the “JAMS Rules”). The AAA Rules are available at https://www.adr.org/industries/mass-arbitration/#rules-forms-and-fees. The JAMS Rules are available at https://www.jamsadr.com/rules-streamlined-arbitration/ and https://www.jamsadr.com/mass-arbitration-procedures. Payment of all filing, administration and arbitrator fees for mass arbitration will be governed by the AAA Rules or JAMS Rules, except as modified by this Section. Virtual hearings (by telephone or videoconference, or using other communications technology) shall be the preferred method of evidentiary hearings for mass arbitrations moved to the AAA or JAMS. However, where in-person hearings are required by AAA or JAMS they shall be conducted in the State of Florida in Palm Beach County, or at another mutually agreed location. You agree to cooperate in good faith with us, AAA, and/or JAMS to implement a batch approach to resolution and fees in accordance with the applicable AAA Rules or JAMS Rules.

iii. Class Action and Jury Trial Waiver

You and we each agree that any dispute resolution proceedings, including any arbitration, will be conducted only on an individual basis and not in a class action lawsuit, class-wide arbitration, or any other consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and we each waive any right to a jury trial.

YOU ACKNOWLEDGE AND AGREE THAT YOU AND WE ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF, CLASS REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER CONSOLIDATED OR REPRESENTATIVE ACTION IN ANY FORUM.

17. Survival

Your and our rights and obligations under Sections 14-16, and their subparts, will survive any termination or expiration of these Terms or your account with us.

18. Severability and Enforceability

If any provision or portion of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, it shall be modified to the minimum extent necessary to correct any deficiencies or replaced with a provision that is as close as is legally permissible to the provision found invalid or unenforceable and shall not affect the legality, validity or enforceability of any other provisions or portions of these Terms.

19. Termination/Exclusion

We reserve the right, in our sole discretion, to revoke, terminate or suspend any and all privileges associated with accessing the Services for any reason or for no reason whatsoever including improper use of the Services or failure to comply with these Terms, and to take any other action we deem appropriate.

20. User Suggestions

The Services may permit you to provide us with questions, comments, suggestions or feedback. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other non-personal information provided by you to Cinch through the Services are not confidential and you grant us a worldwide, perpetual, royalty-free license to distribute, publish, modify, edit or otherwise use your submissions. Cinch is entitled to the unrestricted use and dissemination of these submissions for any purpose, commercial or otherwise without any acknowledgement of or compensation to you.

21. Changes to Terms

We may revise these Terms at any time, with or without notice, by updating this page, and such revisions will be effective upon posting to this page. Please check these Terms periodically for any changes. If you have provided us with your email address through your user account or otherwise, we may also notify you about any important changes to these Terms by email. Your continued use of the Site following the posting of any revisions to these Terms means you accept those changes. We reserve the right to alter, suspend or discontinue any aspect of the Site, including your access to it. Unless explicitly stated, any new features will be subject to these Terms.

22. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you. Cinch may assign, novate or subcontract any or all of our rights and obligations under these Terms at any time.

23. Entire Agreement

These Terms, together with our Privacy Policy, and any other documents or policies referenced herein, constitute the entire agreement between you and Cinch regarding the use of the Services and the content and services provided on this Services, superseding any prior agreements between you and Cinch relating to the subject matter hereof.

24. Contact Us

If you have any questions regarding these Terms or your use of our Services, please contact us at by e-mail at  privacy@cinchhs.com, or by using the mailing information: Cinch Homes Services, Inc., 4700 Exchange Ct, Suite 300, Boca Raton, FL 33431 Attn: Legal Department.

25. Mobile Terms and Conditions

Last Updated: December 11, 2025

Account and Service Related SMS Messages

Cinch Alerts: Opt-in to receive important messages from Cinch Home Services regarding your account/plan, renewals, claim/service related events and general information about your plan and coverage with us.

How to opt-in: call (844) 324-5688 and ask to be added to Cinch Alerts on 98382, Text OPT IN to 98382, or opt-in online at https://www.cinchhomeservices.com/mobile-opt-in.

Message Frequency: Message frequency varies

Additional carrier costs: e.g., Msg&Data Rates May Apply

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system and artificial or pre-recorded voice, about Cinch products, offers, and your relationship and experience with Cinch Home Services, Inc. and its affiliate companies. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

By signing up, you are confirming you are over the age of 13.

STOP Information: Text STOP to 98382 to stop receiving marketing text messages from Cinch Home Services, Inc. (you will receive a confirmation text).

HELP Information: For additional information, text HELP to 98382 or contact (844) 324-5688.

Supported carriers are: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T Mobile is not liable for delayed or undelivered messages.

Marketing Related SMS Messages

Opt-in to receive important messages from Cinch Home Services regarding about Cinch products, offers, and your relationship and experience with Cinch.

How to opt-in: How to opt-in: call (844) 767-9634 and ask to be added to Cinch Alerts on 24624, Text OPT IN to 24624, or opt-in online at https://www.cinchhomeservices.com/mobile-opt-in.

Message Frequency: Message frequency varies

Additional carrier costs: e.g., Msg&Data Rates May Apply.

By opting into this service, you consent to receive mobile text alerts using an automatic telephone dialing system and artificial or pre-recorded voice, about Cinch products, offers, and your relationship and experience with Cinch Home Services, Inc. and its affiliate companies. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.

By signing up, you are confirming you are over the age of 13.

STOP Information: Text STOP to 24624 to stop receiving marketing text messages from Cinch Home Services, Inc. (you will receive a confirmation text).

HELP Information: For additional information, text HELP to 24624 or contact (844) 324-5688 .

Supported carriers are: AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, Google Voice, ACS Wireless, Advantage Cellular (DTC Wireless), Appalachian Wireless, Atlantic Tele-Network International (ATN), Bandwidth, Bluegrass Cellular, Buffalo Wireless, CableVision, Carolina West Wireless, Cellcom, Copper Valley, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Chariton Valley Cellular, Cross (dba Sprocket), Duet IP, Element Mobile, EpicTouch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), i Wireless (IOWA Wireless), Illinois Valley Cellular, Immix (Keystone Wireless / PC Management), Inland Cellular, Mobi PCS (Coral Wireless LLC), Mosaic, MTA Communications, MTPCS / Cellular One (Cellone Nation), Nex-Tech Wireless, Panhandle Telecommunications, Peoples Wireless, Pine Belt Wireless, Pine Cellular, Pioneer, Plateau, Revol Wireless, RINA, SI Wireless/Mobile Nation, SouthernLinc, SRT Wireless, Thumb Cellular, Union Wireless, West Central Wireless, Leaco, Nemont/Sagebrush. T Mobile is not liable for delayed or undelivered messages.