At Cinch Home Services, we understand that unexpected breakdowns of home systems and appliances can be stressful. That's why we've streamlined our claims process to be as straightforward and hassle-free as possible. Whether it's your HVAC system, refrigerator or plumbing, we're here to help you quickly get things back to normal.
Your step-by-step guide to filing a claim
1. Identify the issue
When you notice a problem with a covered item, refer to your Cinch Home Services plan documents to confirm coverage. Understanding what’s included in your plan helps set clear expectations for the service process. Try to be proactive with this. The longer you wait to file a claim, the more frustrated you’ll be with waiting to get it fixed. There’s a reason you have a home warranty plan, so don’t feel guilty for reaching out.
2. Submit a service request
After identifying the issue, it’s time to submit a service request. This is the part of the process where you contact your home warranty company. There are a few ways you can do this. You can request service 24/7 through our convenient online portal or by phone:
• Online: Log in to your My Account dashboard.
• Phone: Call us at (844) 324-5688.
3. Pay the deductible
Don't let this part scare you. A service fee is part of the deal and is perfectly normal. A deductible (service fee) is due at the time of your service request. This fee covers the cost of sending a qualified technician to diagnose and address the issue. It's essential to remember that this amount can vary from company to company.
4. Schedule a service visit
After you submit your service request, Cinch Home Services will assign a vetted service technician that will visit your home and diagnose the issue. At Cinch Home Services, we will assign a vetted, licensed service professional from our network to your case. The technician will contact you to schedule an appointment, assess the problem and perform the necessary repair or replacement. Once you reach this stage in your claim process, you can rest assured that you're closer to getting your covered item repaired/replaced.
5. Enjoy our workmanship guarantee
Guess what? All repairs performed under your Cinch Home Services plan come with our 180-day workmanship guarantee, giving you added peace of mind. This is an excellent perk!
Tips for a smooth claims experience
Timely reporting matters
Submit claims promptly after noticing an issue to prevent further damage and ensure coverage.
Plan familiarity — know what you signed up for
Review your plan documents to understand coverage details, including exclusions or limitations.
Maintenance records are essential.
Keep records of regular maintenance, as neglect may impact coverage eligibility.
Need more help?
Our customer service team is available 24/7 to assist you with any questions or concerns:
• Phone: (844) 324-5688
• Online: Visit our Contact Us page for more options.
With Cinch Home Services, filing a home warranty claim is straightforward, and the goal is to get your home back to normal as quickly as possible.
