Home warranty glossary

Also referred to as optional coverage. For an additional small, monthly cost, other home items, such as a pool, spa, well pump and septic tank, can be covered under your home protection plan.

Also known as home protection plan or home service plan. Defined as items designated by the manufacturer, manufactured and primarily marketed for installation and use in commercial operations.

Similar to an insurance deductible, this is your share of a covered repair or replacement event, not including any non-covered charges or amounts over caps and limitations that may apply, which is generally collected at the time of a service request. Most plans offer multiple deductible options, so you can choose to pay more per month for the plan and have a lower deductible; or vice versa.

Defined as items designated by the manufacturer, manufactured and marketed solely for installation and use in a residential, single-family dwelling.

Defined as a yearly service contract that covers the unexpected repair or replacement of home systems and major home appliances when they break down.

Includes air conditioning unit, heating unit, water heater and individual appliances, such as refrigerator, dishwasher and ceiling fans.

Defined as the total time for which an item is technically designed to operate from its date of purchase and is expressed in years.

Occurs when a covered item becomes inoperable and unable to perform its primary function, subject to the limitations and conditions of this agreement.

Is a replacement improving a manufacturer's specification; energy efficiency; or system performance due to external circumstances (such as inability to obtain parts/equipment or government mandated system modifications).

Means the covered item was correctly located within the home, was properly installed to code at the time of installation, was fully connected, was capable of successfully performing all operations commensurate with the manufacturer’s original design intention and did not pose any hazard to life or property.

Means the ability to turn the unit off and on and verifying the item operates without irregular sounds or smoke that may indicate a problem. In certain instances, we may require documentation from you during a claim review.

Means viewing an item to verify that it appears structurally intact and without damage or missing parts that would indicate it is inoperable.

Costs vary by region and type of coverage. Find specific pricing in your area.

Learn more about the pricing of home warranties, including what can affect pricing, what plans are available and more.

You will be charged once your plan becomes active, at which point we'll charge the payment method you provided.

You can request service online anytime in My Account or by calling (844) 324-5688.

Your deductible is due when you request service. A couple of other helpful reminders:

1. The deductible is per service trade. So, if you have more than one item that needs repair and they are in different service trades — for example, a plumber and an electrician — there will be a deductible due for each one.

2. There could be non-covered charges depending on the work needed to fix the issue, or if your plan caps and maximums have been reached. For example, if a permit is needed, or you need a new concrete slab for a replacement A/C unit, those costs may not be covered by your plan.

You can make as many service requests as necessary for covered items, unless you have reached any maximum dollar amount caps in your plan.

Every service provider that we refer has undergone an extensive screening and selection process, which includes, but is not limited to, license checks and verification of active liability insurance. We also have a continuous process of monitoring our service providers and scoring them based on customer feedback.