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SPs - Core Return Policy News - updated

Core Return Policy Effective Dec. 1, 2018

When CCHS buys a remanufactured part, you are expected to send your defective part back to us as a “rebuildable core.”

If cores are not returned within 60 days of the original invoice date, we will be debiting your account based on the value of the missing part, ranging from $35 to $250.

To obtain a return authorization and label, please contact Encompass at (678) 971-2284 or

Click here to view the updated CCHS Core Return Policy.

SPs - Pre-Authorization Process News

Pre-Authorization Process Effective Oct. 16, 2018

We're implementing a $300 pre-authorization model.

  • You must immediately call from the customer's home to submit your diagnosis and secure pre-authorization.
  • Our system must reflect a Job Status of COMPLETE for payment to be released. You can do this in ServiceBench; or, email us or call our Authorizations team.

See more details

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