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About Cinch

Leadership

Steve Upshaw
Steve Upshaw Chief Executive Officer

Steve has 20+ years of experience delivering consumer services through affinity partnerships and direct-to-consumer programs.

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Steve Upshaw
Steve Upshaw Chief Executive Officer

Steve was appointed Chief Executive Officer in June 2015. He is a proven leader in driving revenue growth, margin expansion and operational excellence with a focus on customer service.

Prior to joining CCHS, Upshaw served as President of Affinion Group and CEO of Global Engagement Solutions. During his tenure with Affinion Group, he served in a variety of capacities with progressive responsibility, including five years as CEO of Affinion International where he lived and worked overseas. Upshaw’s other roles included CEO, Global Financial Services; CEO, Affinion North America; and COO of Affinion Group.

Upshaw holds a Master of Business Administration from Texas A&M University’s Mays Business School.

Richard Outram
Richard Outram Chief Financial Officer

As our CFO, Richard leads all financial and administrative activities for Cinch Home Services.



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Richard Outram
Richard Outram Chief Financial Officer

Richard is a Certified Public Accountant, Certified Management Accountant and Certified Fraud Examiner in both the United States and United Kingdom.

Richard’s prior experience includes CFO positions in public, private and private equity companies, including IC RealTech Inc, Signature Consultants LLC, PRC LLC, and Stock Spirits (USA) Inc. He has deep experience in leading companies through various life cycles and scaling businesses for profitable growth.

Doug Stein
Doug Stein Executive Vice President

Doug leads the Revenue and B-to-B organization which serves the Financial Services, Insurance, Real Estate, Retail and Utility markets.

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Doug Stein
Doug Stein Executive Vice President

As our revenue and business-to-business lead, Doug oversees sales, marketing and client management.

In this capacity, he directs our strategic partnerships with some of the nation’s largest and most successful companies.

Doug also serves as President of the National Home Service Contract Association, representing the home warranty industry, and is a board member of the Real Estate Service Provider’s Council.

Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development. He holds a Master of Business Administration from Northwestern University’s Kellogg School of Management.

Chris Askew
Chris Askew Chief Operating Officer

Chris leads both our Operations and Technology organizations, ensuring continuous innovation in our service to customers.

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Chris Askew
Chris Askew Chief Operating Officer

As COO, Chris oversees our customer service centers, service technician network, IT strategy, operations and development and all related functions.

This integrated scope -- combining the development of customer-driven service practices with new technology applications -- is essential to our goal of driving digital transformation in our business and the home services industry.

Prior to joining Cross Country Chris was President of Services at Best Buy, which included leading the Geek Squad and service contract business. His deep career experience also includes global executive roles at NCR Corporation, Lenovo, Dell and Compaq.

Additionally, Chris serves on the Board of Trustees for the Walker Art Center in Minneapolis, MN, one of the leading multi-discipline Contemporary Art Museums in the world.

Andrea Kane
Andrea Kane Chief Human Resources Officer

Andrea fosters a highly engaged culture, improves our talent and creates an all-around great place to work.

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Andrea Kane
Andrea Kane Chief Human Resources Officer

Andrea oversees talent management, total rewards, training and development, employee recognition and internal communications strategies.

Her focus is on enhancing organizational culture and our ability attract, develop and retain great people. Andrea has a proven track record of guiding companies through cultural and digital transformations, and has a passion for delivering creative and innovative talent solutions.

Throughout her career, Andrea has held senior-level roles with well-known brands including AutoTrader Group, General Electric Company/NBC, Belkin International, Inc. and ADT. Andrea received her Bachelor of Science Degree in Industrial and Labor Relations from Cornell University.

Chris White
Chris White Chief Marketing & Product Officer

Chris brings more than 24 years of experience in transforming brands and elevating the customer experience.

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Chris White
Chris White Chief Marketing & Product Officer

Chris oversees our product roadmap, brand identity, external communications, digital and direct response efforts, and corporate marketing initiatives.

He focuses on broadening our distribution and introducing more product innovation as we work to transform our company and the home services industry by appealing to a broader range of consumer needs.

Chris has more than 24 years of experience transforming brands and elevating the customer experience for some of the top organizations in the country, including Expedia and Motorola. Prior to joining CCHS, Chris was a Vice President in the Retail Group at Asurion and a Vice President of Marketing at Expedia. Chris received his Bachelor of Arts Degree from Vanderbilt University and M.B.A. in Management from Kellogg Graduate School of Management at Northwestern University.

John F. Walsh
John F. Walsh General Counsel

John oversees all legal affairs, including contracting, litigation, regulatory compliance and risk management.

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John F. Walsh
John F. Walsh General Counsel

John has more than 20 years experience in legal and corporate arenas.

Previously he was the General Counsel and corporate secretary for Automotive Management Services, Inc., an automotive dealership management company. John earned his Juris Doctor degree from Nova Southeastern University School of Law.