FORT LAUDERDALE, Fla. (May 1, 2018) – Cross Country Home Services (CCHS), a leader in home repair, maintenance and warranty services, announced today the newest addition to its leadership team, Patrick Young, Senior Vice President of Business Development and Account Management. Young will lead business development activities to grow existing strategic accounts, develop new partnerships, and expand the organization’s distribution across property and casualty insurance as well as in the connected devices space, among other channels.
“CCHS has grown considerably over the past several years, experiencing strong double-digit growth annually since 2014. We’re confident Patrick’s impressive track record of finding and growing partnerships will accelerate our ambitious growth objectives,” says Steve Upshaw, CEO of CCHS. “With Patrick’s business development expertise and our continued emphasis on technology innovation and expanded service offerings, we are well positioned to provide our valued services across a larger cross section of US households.”
Young spent the last seven years as Senior Vice President of Travel and Event Partnerships at Allianz Global Assistance, where he won and developed partnerships with some of the nation’s largest companies including American Airlines, Priceline, AAA, and Ticketmaster. As a result, he helped Allianz grow its business from $300 million to nearly $1 billion in sales in a short time. Prior to that, Young served as the Senior Director of Business Development for Avis Budget Group where he directed sales, marketing and developmental plans.
Young seeks to leverage CCHS’ expanding digital capabilities and strong service delivery model to increase access to new customer segments through the expansion and diversification of distribution channels.
“CCHS’ pursuit of digital-focused value propositions and customer experience will open new doors for industry partnerships and opportunities for client acquisition,” said Young. “The organization’s high-performance culture, coupled with its commitment to innovation with the development of technologies that will streamline the lives of its partners and, as a result, its customers, is an exciting new direction that will help attract high-quality partners to deliver a high-quality end product.”
Recently, CCHS rolled out several key technological advancements including the industry’s first Alexa Skill, Home Service Manager; a partnership with Buoy Labs, offering a nationwide, on-demand network of licensed plumbers to install the Buoy™ smart home device for water, and to make repairs or provide other plumbing services in response to Buoy insights; and implementing a new digital Field Service Management platform designed to support a seamless end-to-end customer experience.
About Cross Country Home Services
Cross Country Home Services (CCHS) makes home care easier with simple-to-understand protection and maintenance plans, a nationwide network of repair service professionals and smart digital tools for solutions to everyday problems in the home. CCHS markets directly to homeowners, and partners with leaders in real estate, financial services, insurance, utilities, retail and connected home device manufacturers to expand its reach. Backed by the company’s award-winning customer support team and nearly 40 years of industry leadership, CCHS is now making strides with digital-forward strategies, platforms and initiatives that are modernizing home management services to address today’s customer needs, as well as to enhance the overall customer experience. To learn more about CCHS, visit www.cchs.com.